Thank you for choosing Multi Multi. As a food and grocery delivery platform, our aim is to connect you to your favourite local grocery stores, restaurants, and takeaways. By bringing local businesses at your fingertips.
We are glad to offer best-in-class services to our consumers with ease and efficiency, and in turn, generate beneficial avenues for everyone. Our business model is cost-effective, efficient, and mutually beneficial for all.
Our customers end up paying considerably less for their orders as our Merchant partners do not have to increase their prices to cover the cost of excess commission charges levied by other services providers. Plus, our delivery charges are minimal compared to other services.
The Multi Multi app is available for both android and iOS. Simply download and get set for a friendship that will last a lifetime.
Every suggestion of yours is valuable to us! You can share the same with us at support@multimultistores.com.
Please ask them to join us so that they will have more customers like yourselves.
We list high quality and diverse selection of restaurants and grocery stores in your area. This includes multi-cultural independent restaurants and convenience stores who offer authentic taste and high-quality products.
It is completely up to you. Riders receive 100% of all tips.
Empathy and compassion bring us together.
Multi Multi supports some good causes. We commit to donate a percentage of our income to the charity pot and share it equally among the chosen charities. We would appreciate if you could support them as well.
The minimum order amount can vary depending on the restaurant/grocery store you are ordering from. If there is a minimum order amount, it will be informed at check-out before you place your order.
If you have a voucher/coupon, you can redeem it when you reach the cart in the app or website.
The pricing for each item is decided by the restaurants/grocery stores and it is clearly displayed on our website and the app. We encourage restaurants/grocery stores to price the items the same as that they sell inhouse as we only charge a minimal commission for our services.
Yes. When the restaurant/grocery store is closed, you can create an order and when they are open, they will approve the order.
Yes. Please select Pickup on the home page to filter the restaurants/grocery who offer pickups.
At the check-out you can add new addresses. This will help you treat your family and friends to enjoy the food you order for them.
No. Due to the speed at which the merchants (restaurants, grocery stores etc.) start preparing your order from their acceptance of a delivery request, cancellations are not possible once an order is accepted by the merchant. Please refer to the Refund policy for details.
Please click on contact us and provide the full details so our support team will attend to it promptly.
Our customer support team is actively trying to resolve any outstanding queries or complaints. Please allow at least one week for us to come back to you.
Our dedicated teams are in place to support our customers, restaurant/grocery stores partners and riders. Please send us an email to support@multimultistores.com or you can send a message via contact us.
Our dedicated team that looks after your total Multi Multi experience, from your order right through to it arriving with you.
However, we do understand that sometimes things might go wrong. If this is the case, you can use the Contact us function in the Multi Multi app and website to contact our customer service team and report any issues.
You can also contact us at support@Multimultistores.com
No. Sorry about this. Due to the speed at which the merchants (restaurants, grocery stores etc.) start preparing your order from their acceptance of a delivery request, it will be too late to make any change to the order.
We always endeavour to deliver the order within the estimated time. However, sometimes things outside the rider’s control can cause a delay. If that happens, the rider will call you and our team will work to get your order quickly as possible to you.
If you think you won’t be at the delivery address in time to receive your order, please add a note on the order for the rider to advise him/her where to deliver the order.
Our rider will try to call you if there is any difficulty in reaching your delivery address. If he/she cannot contact you, our team will try to contact you. Please double check your contact details and your address.
Our rider will wait for up to 10 minutes before leaving. In this case, you will still be charged for your order. To prevent this, please order when you or others can accept the delivery at the address.
Delivery fee - Our delivery fee is variable and based on your location. Some of our partner restaurants and grocery stores use their own delivery drivers. In that case, they set their own delivery fee. You will be notified of the fee at checkout.
Service fee - This minimal fixed fee per order allows us to enhance your shopping experience with Multi Multi, including adding new features and providing great customer service. You will be notified of the fee at checkout.
Small order fee - Some of our partner restaurants and grocery stores set a minimum order value. If your order value is less than the minimum, you will be advised, and this small order fee will be applied. You will be notified of the fee at checkout. To avoid the fee, please add more to your order.
It is an offence for any person under the age of 18 to buy or attempt to buy alcohol and tobacco in the UK. It is also an offence for an adult to buy alcohol on behalf of a person who is under the age of 18. You may need to provide a proof that you are old enough to buy the age restricted items upon delivery of the order.
Please refer to Age Restricted Products within our Terms and Conditions.
If you have any allergy concern about any items, please check with the restaurant directly prior to ordering.
We will process the refund as a void meaning that your bank/card provider will not take the money from your account in the first place. Accordingly, there may be no record of it in your statement. Some banks may take the payment and show the refund separately. If that is the case, please allow 3 working days before contacting us. You may contact us by clicking on “Contact us”.
1) Your full or partial refund was processed shortly after you have placed the order but is not appearing on your bank statement.
If your refund was processed within 8 hours of placing your order, the payment will show as voided. This means you were never actually debited for your order. Instead, the funds for this transaction would have returned to general availability in your bank account after 72 hours.
2) You can't see the full amount of your refund returned on your bank statement?
If you've paid for your order partially with card and part credit, this might be the reason. Our refunds reflect the ratio of Multi Multi Credit to card payment that is used to place the original order. For example, If 50% of an order was paid for by credit, then 50% of any sized refund on that order will return to a customer's Multi Multi account as credit. If this was not the case then please contact us on support@Multimultistores.com
We are a start-up and expanding rapidly. Hopefully we be working with restaurants and grocery stores near you soon.
Thank you for partnering with Multi Multi, a friendly platform that helps local grocery stores, restaurants, and takeaways connect with their consumers.
We are glad to offer best-in-class services to our Merchant Partners with ease and efficiency, and in turn, generate beneficial avenues for everyone. Our business model is cost-effective, efficient, and mutually beneficial for all. Get ready to grow your business.
In this section we aim to answer every question that arises in your mind about becoming a Multi Multi Merchant partner.
We have your best interest in place! We make the process simpler by setting up your store on our platforms free of charge. You don’t need any additional equipment. Simply use your smartphone to manage the processes. In terms of charges and payments, you pay us considerably less commission. You also don’t have to pay any one-off charges or joining fees.
You can download the Multi Multi app from the Play store and App store. Simply download and get set for a mutually beneficial friendship that will last for a lifetime.
The Multi Multi app is available for both the iPhone and Android phones.
iPhone (iOS)
Android
Tips
You can either signup on our website or on the Multi Multi App.
We require that the Restaurant to have a food hygiene rating of at least 2 to become a partner.
To make it easier, we only require the merchants to sign up. When they are signed up, they will be able to add all their restaurants and grocery stores.
Things that we need to check
1.Proof of ownership:
Please upload a scan of a resent (less than 3 months old) document, one of the following: Utility bill, completed lease agreement, Business rates, Solicitor letter confirming ownership. Only file format JPEG, PNG or PDF is accepted.
Please upload a copy of the owner’s ID. It should be one of the following: Passport, Driving licence, Residence permit or Citizenship card. Only file format JPEG, PNG or PDF is accepted
Where the merchant is a limited company, please provide the ID proof of the majority shareholder.
If you can send us all the details and documents we ask for (you can do all this online, quickly, and safely) and you have signed your contract, your restaurant/store can usually go online within 3 working days.
Customers place their orders either on our website or Multi Multi app. They simply enter their postcode, select your restaurant/store and choose the items they want. The customers make the payments to us. You accept the order and prepare food/goods ready for delivery. Once it is ready, Multi Multi rider will come and collect it from you to deliver to the customer. The customers can track their orders on our app.
If you prefer to make the deliveries yourselves, we can set up accordingly. Your drivers can use our Multi Multi Ride app for this purpose.
We have a set delivery radius to ensure that the food orders are delivered in time to maintain the highest quality that we all expect.
We employ high quality Marketing agencies to promote Multi Multi and its merchants on social media, digital media, and other traditional media. Some of the campaigns will be tailored to promote your restaurant/stores directly.
We do not charge you for setting up the restaurant/store on our platform. We only charge if you sell. Our charge is 10% (excluding VAT) on every Multi Multi order you take. For example, your order worth £20 will have our charge of £2.40 (£2.00 charge plus 40p VAT).
In the interest of transparency, we give below who pays for what.
Restart: to restart the Multi Multi app, select the ☰ or icon in the bottom right of the screen.
This will show you all open applications. To close the app, swipe up and remove it from view.
Once you’ve closed the app, immediately reopen the Multi Multi app from the home screen. This will help you not to miss any new order notification.
We have incorporated number of tools for the merchants to manage the process efficiently on our apps and the website.
No. To make the onboarding process simple and efficient, a merchant will have to sign up only once and they can add all their restaurants/grocery stores.
The order will appear in My orders
The merchants can view their sales on Order History or Order Report sections. You can filter for a certain period or certain store etc.
Every Monday, we’ll transfer your earnings from the previous week to Sunday. The payments will be processed by BACS. You should see your earnings hit your bank account by Wednesday each week.
We provide you with a detailed summary of all the deliveries you complete and how much you made for each. This is available via our delivery app.
Peak times tend to be the mealtimes, lunch (11:00 AM to 2:00 PM) and dinner (4:30 PM to 8:00 PM) are often the busiest times to deliver - which should mean more deliveries and money.
Step-by-step guide to use the Multi Multi Ride app at each stage of your delivery:
Your suggestions/queries/concerns are valuable to us! You can share the same with us at support@multimultistores.com or use the Contact us link on our App or website.
Thank you for joining Multi Multi as a riding partner. Through our cost-effective, and efficient business model we aim to generate beneficial avenues for everyone to earn, save, work, and live.
You choose both when and how much you’d like to deliver. You can deliver all day every day or a little here and there as you wish- no commitment is required.
You choose the schedule that works for you. If you know your plans, you can schedule ahead to secure your spot on the road. Learn how here.
Peak times tend to be the mealtimes, lunch (11:00 AM to 2:00 PM) and dinner (4:30 PM to 8:00 PM) are often the busiest times to deliver - which should mean more deliveries and money.
When your area is busy, the heat map screen will be red, rather than grey (and the darker the red, the more orders there are available!), and you can click “Deliver Now” to begin your deliveries.
Where you deliver is your choice as well.
Step-by-step guide to use the Multi Multi Rider app at each stage of your delivery:
When you receive an order, you’ll always see the minimum earnings and the distance. This will help you make an informed decision about whether you’d like to accept the order. You’ll have 60 seconds to evaluate the offer before it’s given to another nearby rider. Click “Accept” to get started!
You may accept or decline any delivery opportunity you are offered.
We have your best interest in place! We make the process simpler by setting you up to deliver within 2 days of completing the signing. You don’t need any additional equipment. Simply use your smartphone to manage the processes.
Unlike other service providers, we do not profit from Multi Multi riders. We only take a commission just enough to pay for the VAT that we must pay to the HMRC. You also don’t have to pay any one-off charges or joining fees.
In this section we aim to answer all your queries about becoming a Multi Multi rider. In case you have queries that are unanswered within this section, you can feel free to reach out to us by completing contact us on the App or website.
This guide is prepared to help answer questions about delivering with Multi Multi and give you confidence on your first day on the road. As an Independent Contractor, the decisions you make on the road are yours and yours alone.
We welcome riders and bikers from other gig economy or commercial services such as UberEats, Multi Multi, Just-Eat, Amazon, Uber etc. Multi Multi riders come from all backgrounds and industries, and include catering riders, minicab riders and taxi riders.
You can download the Multi Multi Ride app from the Play store and App store. Simply download and get set for a mutually beneficial friendship that will last for a lifetime.
How do I download the Multi Multi Ride App?
The Multi Multi Ride app is available for both the iPhone and Android phones.
iPhone (iOS)
Android
Tips
You can either sign up on our website or on the Multi Multi Ride App.
Requirements
Things that we need to check
Please upload a scan of one of the following: UK/EEA passport, Non-EEA passport with a valid visa or Biometric Residence Permit, UK birth/adoption certificate, EEA ID card (plus additional photo ID)
Please upload a copy of a resent (less than 3 months old) document, one of the following: Utility bill, Bank or credit card statement, Council tax bill. Only file format JPEG, PNG or PDF is accepted
It is mandatory for scooter, motor bike or car riders.
It is mandatory for scooter, motor bike or car riders.
No additional gear is required.
As an independent contractor making deliveries via Multi Multi platform, you are paid for delivering food and grocery from our partner merchants to our customers.
Your delivery fee which is based on a fixed fee plus a rate per mile. When you receive the orders, it will display the fee that you will earn on the order delivery. Unlike other services, we do not profit from the riders. We only take commission just enough to pay for the cost of VAT that we pay to the HMRC on delivery fees.
The Earnings tab of your Rider app will show a breakdown of your base pay, customer tips, and additional incentives so you can see everything you’re making in one place.
It’s also where you will see our commission for the only purpose of compensating us for the cost of VAT that we pay to HMRC on delivery receipts. We do not take any profit from our riders. Our competitors’ commission charges are excessive.
Every Monday, we’ll transfer your earnings from the previous week to Sunday. The payments will be processed by BACS. You should see your earnings hit your bank account by Wednesday each week.
For a car, scooter, or moto bike you'll need both ‘Social, Domestic & Pleasure’ and ‘Hire & Reward’ insurance when working with Multi Multi.
Social, Domestic & Pleasure (SD&P)
This is a standard insurance that covers you for the everyday use of your vehicle.
Hire and Reward (H&R)
Your SD&P insurance does not cover you for your food delivery work with Multi Multi. If you’re delivering food in return for payment, in addition to SD&P you’ll need to have:
These are the specific type of cover that Multi Multi riders need to have in place to carry out food deliveries in a car, on a scooter or a motor bike. It covers you when you use your vehicle for work. We’ll need to see proof of this insurance before you start riding with us.
Currently we do not require you to have cover for the goods transported.
It is illegal to drive without valid insurance and you could receive a penalty ranging from a fine to disqualification from driving. Additionally, were you to be involved in an incident whilst not adequately insured, your insurance company would not cover the costs incurred.
As an independent contractor, you’re responsible for providing and maintaining your own equipment including:
You can start making deliveries on our platform once you complete the signup process, provide all the correct documents, participate in a quick screening call with a member of our team, and have all the required equipment.
As a courier on our platform, it means you have the freedom to choose when you can work, how often you work and how much you earn. You are under no obligation to provide any services to us and you are also free to work for other businesses.
You choose both when and how much you’d like to deliver. You can deliver all day every day or a little here and there as you wish- no commitment is required.
When you arrive to pick up your order, you can simply let the staff know you're there to pick up a Multi Multi order and provide your customer's name and or the order number.
We are a start-up and the production of the gear is in progress. As soon as they are available, they will appear in the Multi Multi Supplies, here.
We’ll let you know when the kits and gear are available.
For the time being, please use appropriate bag to transport the order.
Lunch and dinner
Peak times tend to be the mealtimes, lunch (11:00 AM to 2:00 PM) and dinner (4:30 PM to 8:00 PM) are often the busiest times to deliver - which should mean more deliveries and money.
Where you deliver is your choice as well.
Step-by-step guide to use the Multi Multi Ride app, at each stage of your delivery:
When you receive an order, you’ll always see the take home earning and the distance. This will help you make an informed decision about whether you’d like to accept the order. You’ll have 60 seconds to evaluate the offer before it’s given to another nearby rider. Click “Accept” to get started!
You may accept or decline any delivery opportunity you are offered.
